Refund policy

Start a Return

If you feel that an item is just not right and you'd like to return it, you can request a return through our online portal HERE. Once your return is approved and you've received your return label via email, the item must be mailed back within 2 business days.

Full price apparel may be returned within 7 days of receipt for a refund back to the original form of payment OR returned within 14 days for store credit. Sale apparel and all accessories, ruanas, fur, faux fur, wraps, and pajamas are final sale and may not be returned or exchanged. 

The cost of your return shipment, which is $12, will be deducted from your total refund. All items sent back to us must be unworn, in original condition, and accompanied by a receipt or order confirmation.

If you feel that an item is just not right and you'd like to return it, you can request a return through our online portal here. 

Once approved, you will receive a shipping label to your email. Please allow 7-10 business days after receipt in our warehouse for returns to be credited to your original form of payment.

Returns are also accepted in any of our stores.  

All full price apparel on promotion may be returned within 7 days of receipt for cash back or 14 days for store credit. Once your return is approved and you've received your return label via email, the item must be mailed back within 2 business days.

Physical Gift Cards: If you would like a physical gift card sent with your order instead of the e-gift cards available on our website, please reach out to your local boutique or info@saracampbel.com and we'll be happy to help you!

For any questions, feel free to contact us at info@saracampbell.com](mailto:info@saracampbell.com)—we’re here to help!

Exchanges:

We offer exchanges in store! Please bring the item(s) and packing slip to any Sara Campbell store and we will gladly process an exchange for you. Items can be exchanged according to the return policy. All online orders may be returned in store.

We no longer offer exchanges by mail. Instead, please request a return for the item you have and make a separate purchase for the new item. 

Thank you for shopping with us! If you have any further questions, please reach out to us via email at info@saracampbell.com or call us at 617-423-3134 ext. 99

Price Adjustments:

Please note that price adjustments are not available for prior purchases. If a price changes after your purchase, we cannot issue a refund or credit for the difference.