Please allow 1-3 business days for order processing. Estimated transit time for domestic orders is 2-7 days from shipment.

Shipping Options:

1. UPS Surepost: $12 (residential addresses only; final delivery by USPS)
2. UPS Ground: Price based on weight/location (recommended for reliability)

For expedited shipping (UPS Next Day or 2nd Day Air), contact customerservice@saracampbell.com. 

For international shipping inquiries, please contact customerservice@saracampbell.com.

Return Shipping: $12 will be deducted from your refund for return shipping.

We're here to help with any questions!

You will receive a shipping confirmation once your order has been shipped. 

You can track your order by logging into your customer account HERE and locating your order number

For international shipping inquiries, please contact customerservice@saracampbell.com.

To begin a return, please log into our RETURNS PORTAL and select the items you would like to return. You will receive an email as soon as your return request is approved.

Please note that it may take up to 1 business day for your return to be accepted. You will not be penalized for the delay in accepting your request.

Once accepted, please mail your package within 2 business days.

If you would like to exchange an item, please request a return HERE and place a new order through our website.

Full-Price Apparel: Return within 7 days of receipt for a refund or 14 days for store credit.

Sale Items & Accessories (including ruanas, fur, faux fur, wraps, and pajamas): Final sale, no returns or exchanges.

Return Shipping: $12 will be deducted from your refund for return shipping.

Conditions: Items must be unworn, in their original condition with tags attached, and include the original receipt or order confirmation..

How to Return: Request a return through our online return portal HERE, and mail back within 2 business days after approval.

Holiday Returns (Gifts Only): Gift purchases from Nov 1, 2024 to Dec 24, 2024, may be returned by Jan 5, 2025. Gift returns must be accompanied by a gift receipt. To include a gift receipt with your order, please leave a note in the designated section on your cart page.

Exchanges: Available in-store only. For online exchanges, return the item and place a new order.

Price Adjustments: We are unable to honor price adjustments.

For assistance, email info@saracampbell.com or call 617-423-3134 ext. 99.

You can find our comprehensive return policy here

Holiday Returns (Gifts Only): Gift purchases from Nov 1 to Dec 24, 2024, may be returned by Jan 5, 2025. Gift returns must be accompanied by a gift receipt. To include a gift receipt with your order, please leave a note in the designated section on your cart page.

To request a gift receipt, please use the “Special Instructions For Seller” field on your cart page. We will include the gift receipt in your shipment, and you can also request that it be emailed to you.

If you have already placed your order and would like a git receipt, please email info@saracampbell.com with your order number. Thanks for shopping with us!

Physical Gift Cards: 

1. On the checkout page, fill in your shipping information and locate the "Discount code or Gift card" field. 
2. Enter your 5-digit code found on the back of the card in the Gift Card field at checkout, with “999” in front of it.  For example: Example: If your card number on the back of your physical gift card reads 12345, enter 99912345 at checkout.
3. Click "Apply" to update your order total. 
4. Complete your payment details, review your order to ensure the discount has been applied correctly, and then click "Complete Order" or "Place Order." 

You should receive a confirmation email after your purchase. If you experience any issues, please contact us at customerservice@saracampbell.com. 

Digital Gift Cards Received via Email: 

1. On the checkout page, fill in your shipping information and locate the "Discount code or Gift card" field. 
2. Enter your 8-21 code exactly as it appears (case-sensitive) in the email you received.
3. Click "Apply" to update your order total. 
4. Complete your payment details, review your order to ensure the discount has been applied correctly, and then click "Complete Order" or "Place Order." 

You should receive a confirmation email after your purchase. If you experience any issues, please contact us at customerservice@saracampbell.com. 

For questions, please contact us at customerservice@saracampbell.com.

Digital gift cards can be purchased HERE. You can choose to have it sent to your own email or directly to someone else.

To send as a gift, check the box “I want to send this as a gift,” then enter the recipient’s email and an optional gift message.

To purchase a physical gift card, please reach out to one of our stores or contact us at info@saracampbell.com.

Yes, both digital and physical gift cards can be redeemed online or in store.

Redeeming gift cards online: 

Physical Gift Cards: 

1. On the checkout page, fill in your shipping information and locate the "Discount code or Gift card" field. 
2. Enter your 5-digit code found on the back of the card in the Gift Card field at checkout, with “999” in front of it.  For example: Example: If your card number is 12345, enter 99912345 at checkout.
3. Click "Apply" to update your order total. 
4. Complete your payment details, review your order to ensure the discount has been applied correctly, and then click "Complete Order" or "Place Order." 

Digital Gift Cards Received via Email: 

1. On the checkout page, fill in your shipping information and locate the "Discount code or Gift card" field. 
2. Enter your 8-21 code exactly as it appears (case-sensitive) in the email you received.
3. Click "Apply" to update your order total. 
4. Complete your payment details, review your order to ensure the discount has been applied correctly, and then click "Complete Order" or "Place Order." 

Redeeming gift cards in store: 

Please present your digital or physical gift card to the sales associate at checkout. 

For questions, please contact us at customerservice@saracampbell.com.

1. Add your desired items to your cart and proceed to the checkout page.

2. Fill in your shipping information and locate the "Discount code or Gift card" field.

3. Enter your discount code exactly as it appears (case-sensitive) and click "Apply" to update your order total.

4. Complete your payment details, review your order to ensure the discount has been applied correctly, and then click "Pay Now" to place your order. You should receive a confirmation email after your purchase.

If you experience any issues, please contact us at customerservice@saracampbell.com.

You can find our standard size guide HERE

You can also find style-specific measurements under each product listing by finding the "Size & Fit" tab (on the right side of the listing if you are on a desktop computer, on the bottom of the listing if you are on a mobile device).

We proudly produce all non-sweater apparel in the USA!

Due to limited resources for sweater manufacturing in the U.S., our sweaters are made overseas. Producing as much as we can domestically is very important to us, and we're always exploring ways to bring sweater production to the U.S. as the industry evolves!

All accessories and select apparel items are made by third-party vendors, and specific manufacturing origins will vary. Please look at the item description for more details and reach out with any questions at customerservice@saracampbell.com.

You can reach us via email at customerservice@saracampbell.com or via telephone at 617-423-3134 ext. 99

You can find all our local stores HERE.

We’d love to work with you! You can host a trunk show with Sara Campbell and choose to donate a portion of the proceeds to a non-profit that’s special to you and your community. To get started, please reach out to your local boutique or email info@saracampbell.com and our team will assist you with the details!

You can stay up to date on all events at Sara Campbell by checking out our Events Page.

At Sara Campbell, we are committed to ensuring that our services are accessible to people with disabilities. We've invested significant resources to improve our website's usability, believing that everyone deserves to live with dignity, equality, comfort, and independence. Our website features the UserWay Website Accessibility Widget, which enhances compliance with the Web Content Accessibility Guidelines (WCAG 2.1). You can enable the accessibility menu by pressing the tab key when the page loads or by clicking the icon in the corner of the page.

While we continually work to improve accessibility and regularly scan our site to identify and address barriers, some content may not yet meet the strictest standards. If you encounter any issues or need assistance, please contact us during normal business hours at customerservice@saracampbell.com or call +1 617-423-3137 ext. 99. 

We’re here to help! Your feedback is essential for us to enhance our website's accessibility.

All discount codes are case-sensitive, so please enter them exactly as shown.

Welcome discounts expire within 7 days and cannot be combined with other discounts.

If you received a discount code via email, please review the terms to make sure it applies.

If you need any help, please contact us at customerservice@saracampbell.com.