Full price apparel may be returned within 3 days of receipt. Accessories & sale items are final sale and may not be returned or exchanged.
If you feel that an item is just not right and you'd like to return or exchange it, please email customerservice@saracampbell.com with your order number as soon as possible.
Since all of our items are created in limited edition quantities, our goal is to have the merchandise traveling back to us within 3 days of your receipt. Upon approval, re-package your item(s), attach the return label to the outside of the package, and schedule a UPS pickup or drop the package off at a UPS location.
Please allow 7-10 business days after receipt at our warehouse for returns to be credited to your original form of payment or for your new item(s) to be shipped, if exchanging.
Important note: If you are not exchanging for another item, the cost of your return shipment will be deducted from your total refund. All items sent back to us must be unworn, in original condition, and accompanied by a receipt or order confirmation.
Holiday gift purchases made between November 1st and December 24th with original tags and gift receipt may be returned for an exchange or store credit until Sunday, January 8th. Thank you for shopping with us and Happy Holidays!
Thank you for shopping with us!
Shipping
Please note: Due to the high volume of orders and our commitment to social distancing in our fulfillment locations, it may take up to 14 business days to receive your order Our small-but-mighty team is working hard while adhering to all government-mandated guidelines to prioritize the health and safety of everyone– including you. We’re thankful for your support and understanding.
Due to the current circumstances, we are only able to offer the below shipping methods: UPS Surepost (residential addresses only) for $12 or UPS Ground for $20. Please note that UPS Ground Service is more reliable and highly recommended.
To expedite your shipping (UPS Next Day Air or UPS 2nd Day Air) please contact customer service at customerservice@saracampbell.com
For international shipping please email customerservice@saracampbell.com for pricing and procedure.